Terms and Conditions

1. About Principal Operating Systems

Principal Operating Systems is a trading name of Constant Abundance Pty Ltd (ABN 42 971 875 463), a consulting business registered in Queensland, Australia. We provide education operations consulting services to school leadership teams and principals throughout Australia.

2. Services

Principal Operating Systems provides the following services:

• Diagnostic Tools: Free and paid assessment tools (including the Score Card) designed to identify operational gaps in school leadership and systems
• Strategy Sessions: Paid 90-minute consulting sessions with our team to develop school-specific action plans
• Advisory Engagements: Ongoing consulting engagements (typically 6–12 weeks) to implement systems and embed operational change
• Workshops and Training: Group sessions delivered to school leadership teams

All services are delivered to school leadership teams and principals in Australia. Services may be delivered in-person, via video conference, or through a combination of both, as agreed in writing.

We reserve the right to modify, suspend, or discontinue services at any time with reasonable notice to clients.

3. Eligibility and Engagement

By engaging our services, you represent and warrant that:

• You are a school principal, deputy principal, or authorised representative of a school or education organisation
• You have authority to enter into this agreement on behalf of your school or organisation
• You are at least 18 years of age
• All information you provide to us is accurate and complete

We reserve the right to decline engagement with any client at our sole discretion.

4. Payment and Pricing

4.1 Pricing and Currency

All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. We are registered for GST purposes (ABN 42 971 875 463).

4.2 Payment Timing

Full payment is required at the time of booking unless otherwise agreed in writing. Payment must be received before the service is delivered.

4.3 Payment Methods

We accept payment via bank transfer, credit card, and other methods as specified on our website. Payment details will be provided at the time of booking.

4.4 Late Payment

If payment is not received by the agreed date, we may suspend or cancel the engagement. Late payments may incur additional administration fees.

4.5 Invoicing

Invoices will be issued upon booking or completion of service, as appropriate. All invoices are due within 14 days of issue unless otherwise agreed.

5. Cancellations and Rescheduling

5.1 Client Cancellations

• More than 48 hours before service: Full refund of fees paid
• 24–48 hours before service: 50% refund of fees paid
• Less than 24 hours before service: Non-refundable; fees forfeited

5.2 Rescheduling

Rescheduling requests made more than 24 hours in advance will be accommodated where possible, subject to consultant availability. Rescheduling does not reset the cancellation timeline.

5.3 Principal Operating Systems Cancellations

If we cancel or postpone a session due to circumstances within our control, we will provide at least 7 days' notice and offer a full refund or alternative date. If we cancel due to circumstances beyond our control (e.g., natural disaster, public health emergency), we will provide notice as soon as reasonably practicable.

5.4 Multi-Session Engagements

For engagements consisting of multiple sessions, cancellation of the entire engagement will be treated as cancellation of all remaining sessions. Refunds will be calculated based on the cancellation timeline above applied to the total engagement fee.

6. Intellectual Property Rights

All materials, frameworks, tools, templates, resources, and intellectual property created or provided by Principal Operating Systems—including but not limited to the Score Card, strategic frameworks, process documents, and training materials—remain the exclusive property of Principal Operating Systems or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use these materials solely for your school's internal operations and in connection with the services provided. You may not:

• Reproduce, duplicate, or copy any materials without our written consent
• Distribute, sell, or commercialise any materials
• Modify, adapt, or create derivative works based on our materials
• Use our materials to develop competing products or services
• Remove or alter any copyright, trademark, or proprietary notices

Any breach of these intellectual property rights may result in legal action and injunctive relief.

7. Confidentiality

7.1 Your Information

We treat all information shared during engagements—including school data, staff information, student outcomes, and operational details—as confidential and proprietary to your school. We will not disclose your school's information to third parties without your prior written consent, except:

• Where required by law or court order
• Where disclosure is necessary to comply with regulatory or statutory obligations (e.g., mandatory reporting, school compliance audits)
• To our team members, contractors, and service providers who require the information to deliver services (all bound by confidentiality obligations)
• In anonymised or aggregated form for research, case studies, or testimonials (with your consent)

7.2 Our Confidentiality

You agree to maintain the confidentiality of our frameworks, methodologies, and proprietary processes. These represent our competitive advantage and intellectual property.

7.3 Duration

Confidentiality obligations survive termination of the engagement and continue indefinitely for sensitive information.

8. Professional Advice and Disclaimer

8.1 Nature of Services

Principal Operating Systems provides consulting and advisory services based on our experience and expertise. Our services are not a substitute for legal, financial, or compliance advice. We do not provide legal or financial advice, and you should consult with qualified professionals (solicitors, accountants, compliance specialists) before making decisions based on our recommendations.

8.2 No Guarantee of Results

While we apply our expertise to deliver practical, implementable solutions, we cannot guarantee specific outcomes or results. Success depends on your school's commitment to implementation, staff engagement, and adherence to agreed processes.

8.3 Your Responsibility

You remain responsible for all decisions made regarding your school's operations. You should independently verify any recommendations and seek appropriate professional advice before implementation.

9. Limitation of Liability

9.1 Exclusion of Liability

To the maximum extent permitted by law, Principal Operating Systems, its directors, employees, and agents are not liable for:

• Any indirect, incidental, special, or consequential loss or damage (including loss of profits, revenue, data, or business opportunity)
• Any loss arising from your reliance on our advice or materials
• Any loss resulting from implementation or non-implementation of our recommendations
• Any loss arising from circumstances beyond our control

9.2 Liability Cap

Our total liability to you for any claim arising from or relating to our services shall not exceed the total fees paid by you in the 12 months preceding the claim, or $5,000 AUD, whichever is greater.

9.3 Exceptions

These limitations do not apply to:

• Our liability for death or personal injury caused by our negligence
• Our liability for fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

10. Termination of Engagement

10.1 Termination by Client

You may terminate an engagement at any time by providing written notice. Termination does not entitle you to a refund of fees already paid, except as provided in Section 5 (Cancellations and Rescheduling).

10.2 Termination by Principal Operating Systems

We may terminate an engagement immediately if:

• You breach these Terms and Conditions and fail to remedy the breach within 7 days of written notice
• Payment is not received as agreed
• You engage in conduct that is abusive, threatening, or disruptive
• Continuing the engagement would breach our professional obligations or applicable law

10.3 Effect of Termination

Upon termination, all rights and obligations cease, except those that survive termination by their nature (including confidentiality, intellectual property, and limitation of liability provisions).

11. Privacy and Data Protection

We collect and process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Information collected during engagements is used solely to deliver services and improve our offerings. We do not sell or share your personal information with third parties for marketing purposes. For more information about how we handle your data, please refer to our Privacy Policy.

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law principles.

12.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.

12.3 Dispute Resolution

Before commencing legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, either party may refer the dispute to mediation. Legal proceedings should be a last resort.

13. Amendments to Terms and Conditions

We may amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any amendment constitutes your acceptance of the revised terms. For material changes, we will provide at least 14 days' notice.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with any written engagement agreement, constitute the entire agreement between you and Principal Operating Systems regarding the services and supersede all prior negotiations, representations, and agreements, whether written or oral.